Before you order
Tell us which edition you are considering and what you would like to know about the watch or artwork. For delivery questions, include the destination country rather than sending a full address.
Support / Before and after the order
Clear answers.
No mystery.
The essentials for ordering, customization, delivery, returns, warranty, and care.
01 / Common questions
FAQ
How long does a custom dial take?
Custom production is currently estimated at 7-12 business days before dispatch. Shipping time begins after the completed watch leaves our facility.
Can I return a custom watch?
A personalized watch cannot be returned for a change of mind after work begins. Defects, damage on arrival, or a material mismatch with confirmed requirements remain subject to applicable remedies.
What image can I upload?
Use a clear JPG or PNG that you own or have permission to use. Centered artwork with good contrast usually produces the strongest result. We may decline unlawful, infringing, hateful, or technically unsuitable content.
Where does NAVURIS ship?
The first direct-to-consumer launch is focused on the United States. Available destinations, carriers, costs, taxes, and duties shown at checkout are the source of truth for each order.
How does the two-year warranty work?
It covers manufacturing defects and malfunctions under normal intended use, subject to the exclusions and claim process on the Warranty page.
How should I contact support?
Email sales@navuris.com. For an existing order, include the order number and clear photos or video when relevant.