Effective date: August 13, 2026
This policy covers returns, refunds, exchanges, warranty service, and repairs for NAVURIS watches purchased directly from our website.
14-day standard return
An eligible standard watch may be requested for return within 14 calendar days after carrier-confirmed delivery. It must be unworn, unused, unaltered, complete, and in resalable condition, with tags, protective materials, accessories, documents, complimentary items, and proof of purchase.
Non-returnable products
Except where defective, materially not as described, or required by law, custom, personalized, specially configured, resized, altered, engraved, modified, worn, damaged, incomplete, or unauthorized returns are not eligible for change-of-mind return or exchange.
Request authorization first
Email sales@navuris.com before sending anything. Include your order number, name, delivery address, reason for return, and clear photos or video. If approved, we will provide the correct return instructions and address.
Return shipping and inspection
Approved shipments must use DHL, EMS, or UPS with tracking, appropriate insurance, and secure packaging. Change-of-mind return shipping and insurance are the customer’s responsibility unless applicable law requires otherwise. After receiving and approving an eligible return, we process the refund to the original payment method within 7 business days.
30-day exchanges
An exchange for another standard watch may be requested within 30 calendar days after delivery, subject to the same unworn and complete-condition requirements and product availability.
Mandatory consumer rights
This voluntary policy does not limit rights or remedies that cannot lawfully be excluded.