Contact - navuris.com

One team. One point of contact.

How can we help?

Email us with a clear subject and the details relevant to your question. For an existing purchase, include your order number so we can find the right information.

Email NAVURISsales@navuris.com

For product, sales and aftercare enquiries.

Choosing your watch

Ask about the standard edition, product details or delivery to your destination. Let us know which information would help you decide.

View TIDE 01 →

Custom dial artwork

Describe your idea and the image you want to use. For layout questions, explain which parts of the image should remain visible on the dial.

Try the dial studio →

Business enquiries

For small-batch purchases or manufacturing enquiries, share your company, intended quantity, project requirements and preferred timeline. Details can then be discussed with our team.

Start a conversation →

Help at every stage

Tell us where you are in your order

A little context helps us understand your question. Choose the information below that matches your situation when writing to our team.

Before you order

Tell us which edition you are considering and what you would like to know about the watch or artwork. For delivery questions, include the destination country rather than sending a full address.

An existing order

Include your order number and the question you need answered. For a change or cancellation request, contact us promptly; availability depends on the order and production stage.

After delivery

Describe the issue and include clear photos or video where helpful. Keep the packaging if the parcel arrived damaged, and wait for return instructions before sending a watch back.

Useful information before you write

Visit support & FAQ →

Should I send a watch back straight away?

Please contact us first. Include the order number and reason for your request, then wait for the correct return instructions and address.

What should I include about a damaged delivery?

Keep the packaging and include photographs of the parcel and watch, together with the order number and a description of what happened.

Where can I read the purchase terms?

Shipping, returns, warranty, privacy and purchase terms are available from the footer on every standard store page.

Talk to NAVURIS

For product, order, customization, return, or warranty questions, email sales@navuris.com.

Please include your order number when contacting us about an existing order.

Let’s talk watches.